Reservation Policies & Terms

• All bookings made through www.baantip.com are non-refundable, unless the rate-plan details state otherwise.
• Specific conditions may apply to some packages or promotions and will be shown in the rate details at the time of booking.

• All outstanding charges must be paid before check-in, receipt of keys or keycards, and room access.
• Reception accepts cash, transfers to the company’s bank account and payment by Thai QR Code.
• Credit-card payments made through the website incur a 4% transaction fee.
• Guests are responsible for all bank fees, payment-system fees, chargeback fees and related taxes.

• Reception hours: 08:00 – 18:00.
• Standard check-in: 15:00 – 18:00.
• Self Check-in: 18:00 – 23:59. Advance notice is required. Payment and guest registration must be completed before room-access information is provided, without exception.
• Contact after 18:00: Assistance is available for general requests as well as emergencies between 18:00 and midnight. Guests may request help through LINE OA: @bthost or the Hotel’s night-support telephone number, provided at check-in. LINE replies may be slower at night. After midnight, assistance is for emergencies only; please send the details through LINE before calling. Reception is not staffed 24 hours a day.
• No-Show: Guests who have not checked in by 23:59 on the check-in date are considered to have forfeited their stay. Check-in after midnight is not available, and the booking for that day ends.
• Check-out: By 12:00 (noon). For check-out before 08:00, please return the keycard and its sleeve to the Express Check-Out box (the green metal box) at reception.
• Early Check-in Policy:
  • Subject to room availability on the arrival date.
  • From 14:00: complimentary early access may be permitted at the Hotel’s discretion, but cannot be guaranteed in advance.
  • 11:00 – 13:59: THB 300 per room.
  • Before 11:00: a charge equivalent to the full room rate for one day/night applies.
• Late Check-out Policy:
  • Complimentary check-out until 13:00 may be permitted case by case; it is not an automatic entitlement.
  • Late check-out after 13:00 is an optional service that must be prepaid. Guests must request late check-out before 12:00 noon. Approval is subject to room availability and operational circumstances and cannot be guaranteed in advance. Charges follow the time periods and conditions stated in this policy.
  • 13:01 – 15:00: THB 300.
  • 15:01 – 18:00: THB 600 total. If you know in advance that you wish to stay until 18:00, please pay THB 600 in one payment. If you have already paid the initial THB 300 and wish to extend, you may pay another THB 300 before the previously agreed time expires.
• Converting Late Check-out Charges into Room Credit (Overnight Extension):
  • If you have paid for Late Check-out and wish to convert to an additional full-day/overnight stay, you must confirm and pay by 15:00. The Hotel can then deduct the Late Check-out payment from the room charge for that night.
  • After 15:00: the Late Check-out payment cannot be applied as a discount. The full room charge must be paid separately.
  • Remaining beyond the agreed time does not automatically grant the right to stay overnight. An additional stay requires approval and is subject to room availability at that time.
• Thai guests must present their national ID card at check-in. Foreign guests must present a valid physical passport at check-in.

Guests may request one booking amendment, subject to the following conditions:

• At least 72 hours’ notice before the arrival date is required. Requests made 24–48 hours in advance will be considered case by case, but cannot be guaranteed.
• The new arrival date must be within 30 days of the original date, unless the rate conditions state otherwise.
• Changes are subject to room availability at that time and will be priced using the Standard Rate for the new arrival date.
• If the new check-in date falls on a weekend, public holiday or festival period, guests must pay the additional room-rate difference. If the new rate is lower than the original booking, the difference will not be refunded.
• For 24 December – 5 January, at least seven days’ advance notice is recommended.

• Cancellations must be made in writing through LINE OA: @bthost or email: [email protected].
• All bookings are non-refundable unless the rate-plan details state otherwise.
• Cancellations made less than 72 hours before the check-in date incur a cancellation fee of 100% of the total booking amount.
• Bookings at a "No Cancellation" rate cannot be cancelled or refunded under any circumstances.
• For 24 December – 5 January, at least seven days’ advance notice of cancellation is recommended.

• If a refund is approved, the net refund may be reduced by transfer fees, payment-system fees, chargeback fees and related taxes. Guests are responsible for these fees.
• Refund processing times may vary depending on the bank and payment-system provider.

• If a guest does not check in on the scheduled date, the Hotel will charge the full booking amount.
• For a no-show without an advance request to change the stay dates, or where the booking is not eligible for a date change, no refund, date amendment or credit is permitted under any circumstances.

• Guests who shorten their stay or check out early cannot receive a refund, discount or compensating credit for unused nights.

• In the event of force majeure, such as natural disasters, epidemics, government travel restrictions or other events beyond its control, Baantip Suantong Hotel will consider cancellation or postponement requests as appropriate and in accordance with Thai law.

• The Hotel reserves the right to cancel, reject or amend bookings arising from system errors, incorrect price/service displays, incorrect payment information or attempted fraud.
• If an obvious pricing error occurs, the Hotel will contact the guest to offer the correct price or cancel the booking.

• If circumstances beyond its control prevent the Hotel from providing the booked room, the Hotel will make its best efforts to arrange comparable alternative accommodation within a 5 km radius.
• The Hotel’s responsibility for costs is limited to the amount it has actually received from the guest’s paid booking and excludes transfer fees, payment-system fees, taxes and any other fees. If the alternative accommodation costs more, the guest must pay the difference.
• If guests do not have a private car, Baantip Suantong Hotel will assist with arranging a transfer to the alternative accommodation. This does not include fuel costs when guests use their own private car.

• Guests must strictly comply with the Hotel’s rules, including maximum occupancy, extra beds, pet rules, no smoking in prohibited areas, noise control, prohibited items and responsibility for damage to the Hotel’s property.

• Sabuy Retreat Co., Ltd., as manager of Baantip Suantong Hotel, reserves the right to amend, revise or change these Reservation Policies without prior notice.
• Changes apply only to new bookings made after publication on www.baantip.com and have no retroactive effect on bookings confirmed before that publication.

• By booking through www.baantip.com or the Hotel’s direct channels, guests are considered to have read, understood and fully accepted all these terms and policies.