ARRIVAL INFORMATION
Pre-Arrival & Self Check-In
Register your details before travelling, then check in on your arrival date. Standard reception check-in is 15:00–18:00. If you will arrive later, contact Baantip before 18:00 to arrange self check-in.
Arranged self-check-in is available from 18:00 to 23:59 on your check-in date, after payment and guest registration are complete. Check-in after midnight is not available. Arrival policy
Before you begin
Open the link in your phone’s default browser. LINE’s in-app browser may block the camera needed for identity verification. If your browser asks for camera access, choose “Allow while visiting the site” or its equivalent. Have your full reservation number, the registered main guest’s ID card or passport, and access to your email ready.
How to complete pre-arrival registration
Complete all required steps before your stay. Pre-arrival registration prepares your details; you must still check in on your arrival date.
Enter your reservation number
Open the pre-arrival link Baantip sent you. Enter the full reservation number from your confirmation email or document, then select “Continue”.
Register the main guest
Upload or scan the booker’s ID card or passport. Add other guests if applicable. Each room needs its own registered main guest; the same person and identification document cannot be used to check in to multiple rooms. Contact Baantip if a multi-room booking needs different main guests assigned.
Complete your details
Fill in every field marked with a red asterisk (*). Check your information before saving.
Read, acknowledge and sign
Read the Terms & Conditions and Privacy Policy, tick the acknowledgement box, then sign with your own signature and save it.
Confirm completion
Finish every required step for each room. When “Pre-Arrival Completed” appears, select “Done”. You will receive a completion email. This step does not issue a room door PIN.
On your arrival date
Bring the registered ID card or passport and its holder to reception between 15:00 and 18:00. If you plan to arrive later, contact Baantip before 18:00 to arrange self check-in and receive instructions for your reservation.
How to self check in
On your arrival date, use the self check-in link or QR code provided by Baantip. Arrival after reception hours must be arranged in advance.
Open self check-in
Open the link or scan the QR code and select “Check-In”. Use your default browser and allow camera access if prompted.
Scan the registered guest’s document
The registered main guest scans their own ID card or passport so the system can find the reservation. If pre-arrival registration is complete, use the same document and continue to facial verification. Otherwise, once the reservation is found, complete pre-arrival steps 2–4 before facial verification. If you do not yet have a reservation, contact Baantip first.
Verify your face
Follow the camera instructions. The person checking in must be the registered main guest and the holder of the document used in the process. Another person cannot complete facial verification for them.
Wait for the system check
After facial verification, the system checks whether the room is ready and check-in is permitted at that time. Wait for the result.
Check the result
If the room is not ready or it is too early, no door PIN is issued. Wait until the room is ready and check-in is permitted, then repeat self check-in. If both conditions are met, the system displays your assigned room number and door PIN. Review the details and complete check-in as prompted.
Room not ready or check-in not yet permitted Room ready and check-in permitted Keep your confirmation email
The completed check-in email includes your room number and door PIN. Check your inbox and spam folder, and keep these details private during your stay.
Need help?
Can’t find your reservation number or confirmation document? Check your email and spam folder, then contact Baantip on LINE @bthost or at [email protected]. If the camera does not work in LINE, open the link in your phone’s default browser and allow camera access there.