Service Conditions

By using our services, guests and customers agree to follow all applicable hotel policies.

Guests are responsible for reviewing and complying with the policies that apply to their booking, stay, visit, or service arrangement.

The Hotel may refuse service, restrict access, remove a person from the property, cancel the remaining stay, or take other appropriate action if a guest, customer, visitor, or accompanying person does not follow hotel policies.

Hotel services, facilities, amenities, swimming pool, room supplies, parking spaces, staff assistance, breakfast service, early check-in, late check-out, extra futons, housekeeping support, transportation assistance, and other services are subject to availability and operational conditions.

Some services or facilities may be limited, delayed, changed, unavailable, temporarily closed, or discontinued due to staffing, maintenance, safety concerns, water quality, weather, seasonality, occupancy level, government requirements, technical issues, emergency maintenance, environmental conditions, or other operational reasons.

The Hotel will make reasonable efforts to provide services as described, but service availability cannot be guaranteed unless expressly confirmed in writing.

Temporary limitation, delay, closure, or unavailability of any facility or service does not automatically entitle the guest or customer to a refund, discount, compensation, cancellation without charge, or other adjustment, unless required by law or agreed in writing by the Hotel.

Certain services may be available only during specific operating hours.

Guests should contact reception or the Hotel team within the advised service hours for requests such as additional supplies, extra bedding, room assistance, payment, check-in, check-out, or general support.

The Hotel reserves the right to make reasonable operational decisions to protect guest comfort, safety, service quality, property condition, staff welfare, water quality, facility condition, and the peaceful environment of the Hotel.

Guests and customers are responsible for providing accurate and complete information when making reservations, submitting payment details, requesting services, registering guests, or communicating with the Hotel.

This includes, but is not limited to:

• Guest names
• Number of guests
• Children's ages
• Arrival and departure dates
• Contact details
• Payment information
• Special requests
• Vehicle or parking-related information where applicable
• Any other information required for service arrangement

The Hotel is not responsible for issues, delays, charges, refusal of service, or booking problems caused by incorrect, incomplete, misleading, or late information provided by the guest, customer, booker, or group organizer.

Special requests are subject to availability and cannot be guaranteed unless confirmed in writing by the Hotel.

Special requests may include, but are not limited to:

• Room location preferences
• Early check-in
• Late check-out
• Extra futon
• Extra room supplies
• Breakfast arrangements
• Accessibility-related requests
• Parking requests
• Transportation assistance
• Group or event arrangements

The Hotel will make reasonable efforts to assist with special requests where possible, but failure to provide an unconfirmed special request does not entitle the guest to a refund, discount, compensation, or cancellation without charge.

Guests and customers are responsible for all charges related to their reservation, stay, use of services, policy violations, damages, cleaning fees, additional persons, extra futons, breakfast charges, late check-out, special arrangements, and any other approved or incurred charges.

Any remaining balance must be settled before check-in and before room access.

The Hotel may request payment, deposit, or settlement of additional charges before providing or continuing certain services.

Failure to pay applicable charges may result in refusal of service, refusal of stay, removal from the property, cancellation of the remaining stay without refund, or other appropriate action.

Guests and visitors must use hotel premises, facilities, rooms, public areas, swimming pool, parking areas, furniture, equipment, amenities, and services respectfully and only for their intended purpose.

Guests must not misuse, damage, disturb, remove, alter, block, overload, contaminate, or interfere with hotel property, facilities, staff operations, guest access, safety systems, water systems, or service areas.

The Hotel may restrict or deny access to certain areas or facilities for safety, privacy, maintenance, operational, environmental, water-quality, or guest-comfort reasons.

Guests must follow staff instructions, posted signs, safety notices, pool rules, and reasonable requests from the Hotel team.

Guests, customers, visitors, and accompanying persons must behave respectfully toward other guests, staff, nearby residents, and hotel property.

The following conduct is not allowed:

• Threatening, abusive, aggressive, or harassing behavior
• Fighting or disorderly conduct
• Excessive intoxication or behavior caused by alcohol or other substances
• Loud noise or disturbance
• Illegal activity
• Possession or use of weapons or illegal items
• Unsafe actions
• Damage to property
• Refusal to follow reasonable staff instructions
• Any conduct that affects the safety, privacy, comfort, or peaceful stay of others

The Hotel reserves the right to refuse service, deny check-in, remove persons from the premises, contact authorities, or take legal action where necessary.

Guests must act with reasonable care for their own safety and the safety of others.

Guests must not create fire hazards, block access routes, interfere with emergency equipment, enter restricted areas, contaminate water facilities, or engage in unsafe activities.

Guests must not share, misuse, publish, sell, copy, or distribute room keys, keycards, gate passcodes, room passcodes, Wi-Fi passwords, or other hotel access credentials. The Hotel may change, restrict, deactivate, reset, or replace access credentials where reasonably necessary for safety, security, operational, or guest-protection reasons.

In case of emergency, guests must follow instructions from hotel staff, emergency responders, or authorities.

The Hotel may enter a guest room or restricted area without prior notice where reasonably necessary for safety, emergency response, suspected policy violation, maintenance urgency, damage prevention, security concern, or legal compliance.

The Hotel may also restrict or close access to facilities, including the swimming pool, without prior notice where reasonably necessary for safety, water quality, emergency maintenance, suspected contamination, environmental conditions, or guest welfare.

Guests are responsible for their own personal belongings.

Guests should not leave valuables unattended in rooms, vehicles, public areas, swimming pool areas, or non-designated areas.

The Hotel is responsible only for loss or damage that is clearly proven to have occurred during the stay and directly caused by the Hotel's negligence.

Valuables such as cash, jewelry, gold, watches, electronics, documents, or other high-value items that are not deposited with the Hotel and declared in writing may be subject to limited compensation, with maximum compensation not exceeding 5,000 THB.

The Hotel is not liable for loss, damage, or missing property caused by:

• Force majeure events
• The condition or nature of the property itself
• Actions or negligence of the guest or accompanying persons
• Items left in non-designated areas
• Incidents that cannot be proven to result directly from the Hotel's negligence
• Third parties, other guests, or visitors beyond the Hotel's reasonable control

Any loss or damage must be reported immediately during the stay. Reports made after check-out may not be considered.

Guests are responsible for any damage, loss, heavy soiling, misuse, removal, alteration, or contamination of hotel property caused by themselves, their visitors, family members, group members, or accompanying persons.

Hotel property includes, but is not limited to:

• Rooms and buildings
• Furniture
• Fixtures
• Equipment
• Linens
• Towels
• Amenities
• Decorations
• Plants and garden areas
• Swimming pool and pool area
• Parking areas
• Public areas
• Safety equipment
• Keys, keycards, access devices, passcodes, passwords, Wi-Fi credentials, or other access information

Guests may be charged for actual cleaning, repair, replacement, emergency response, water treatment, facility restoration, or other restoration costs.

The Hotel may charge the guest for damages discovered during the stay or after check-out if the damage is reasonably connected to the guest's stay or visit.

Guests must not bring or use prohibited items or conduct prohibited activities on the Hotel premises.

Prohibited items and activities include, but are not limited to:

• Pets in guest rooms or accommodation areas
• Smoking in rooms, balconies, indoor areas, or non-designated areas
• Strong-smelling food or items inside guest rooms
• Cooking inside guest rooms or hotel buildings, except for approved light cooking in One Bedroom under the Stay Policies
• Open flames, candles, incense, gas stoves, charcoal stoves, portable gas burners, or other fire hazards
• Weapons or illegal items
• Excessive alcohol consumption, intoxication, disorderly behavior, fighting, or misconduct
• Parties or disruptive gatherings in restricted or inappropriate areas
• Food or drinks in the swimming pool area
• Urinating in the swimming pool
• Any activity that may contaminate pool water, affect water quality, or create safety risk
• Any activity that may cause damage, odor, pests, safety risk, disturbance, or discomfort to others

Specific fines, charges, facility rules, swimming pool rules, water-safety rules, and detailed stay conditions are described in the Stay Policies.

Parking is provided as a free self-service facility, subject to availability and hotel discretion.

The Hotel may limit parking usage, parking areas, or the number of vehicles per room as deemed appropriate for safety, operations, and guest comfort.

Guests park and use the parking area at their own risk.

The Hotel, its staff, and Sabuy Retreat Co., Ltd. are not liable for loss, theft, accident, or damage to guests' vehicles or belongings kept inside vehicles, except where required by law.

Guests must park tidily in designated areas and must not block buildings, pathways, entrances, exits, service areas, emergency access, other vehicles, or accessible parking spaces.

The swimming pool is provided as a hotel facility subject to availability, safety, water condition, weather, maintenance, operating hours, and operational requirements.

Guests use the swimming pool at their own risk and must follow all posted pool rules, water-safety notices, and staff instructions.

There is no lifeguard on duty. Guests are responsible for supervising themselves, their children, non-swimmers, and any accompanying persons who require assistance.

For safety reasons, use of the swimming pool after dark is not recommended, especially because the pool area may have limited or dim solar lighting.

The Hotel may close, restrict, or suspend swimming pool access without prior notice for reasons including but not limited to emergency maintenance, unsafe water conditions, natural contamination, weather-related causes, heavy rain, flooding, fallen leaves or debris, insects or wildlife contamination, chemical imbalance, equipment issues, environmental conditions, safety concerns, or other operational requirements.

Temporary swimming pool closure, restriction, or service interruption caused by natural conditions, water-quality risk, emergency maintenance, weather, environmental factors, equipment limitation, or other circumstances beyond the Hotel's reasonable control is considered an uncontrollable service condition similar to force majeure.

The Hotel, its staff, and Sabuy Retreat Co., Ltd. are not liable for such service interruption, limitation, restriction, or closure, except where required by law.

The Hotel will make reasonable best efforts, within available resources and operational conditions, to restore swimming pool service as soon as reasonably possible.

Detailed eligibility, recommended 07:00–18:00 use, age guidance and safety conditions are in the Stay Policies; the recommendation is not an enforced closing time.

The Hotel may assist guests with information, coordination, or contact for third-party services, platforms, systems, or providers such as transportation, tours, local activities, external accommodation, payment providers, online booking platforms, booking engines, embedded maps, analytics tools, advertising platforms, consent-management tools, communication tools, social media platforms, or other outside services.

Unless expressly stated otherwise in writing, third-party services, platforms, systems, and providers are independent from the Hotel and are not operated or fully controlled by the Hotel.

The Hotel is not responsible for the acts, omissions, delays, pricing, availability, safety, quality, terms, privacy practices, cookie practices, data handling, technical limitations, service interruptions, or service failures of third-party providers, platforms, or systems.

Guests and website users are responsible for reviewing and accepting any third-party provider's own terms, conditions, pricing, cancellation rules, safety requirements, privacy notices, cookie policies, technical requirements, and service limitations.

The Hotel makes reasonable efforts to keep information on www.baantip.com accurate and up to date.

However, room descriptions, photos, facilities, services, prices, promotions, availability, and other information may change from time to time.

Photos and descriptions are provided for general reference and may not show every detail, exact room, seasonal condition, or current arrangement.

The Hotel reserves the right to correct obvious errors, update information, amend service descriptions, or cancel or modify reservations affected by incorrect pricing, incorrect service information, system errors, or technical issues, as described in the Reservation Policies.

When guests or customers use www.baantip.com, make a reservation, submit information, communicate with the Hotel, interact with online forms, or use related digital services, personal data may be collected and handled in accordance with our Privacy Policy.

Our website may use cookies and similar technologies for purposes such as website operation, security, booking functionality, analytics, advertising, user experience improvement, consent management, and service performance.

Cookie consent and cookie preferences may be managed through the website's cookie consent tool once available. Guests and website users may be able to accept, reject, or adjust certain cookie categories through the cookie settings interface.

Some cookies or technologies may be necessary for the website, reservation system, payment process, security functions, or consent management to work properly. These necessary technologies may continue to operate even when optional cookies are declined, where permitted by law.

Third-party services, such as booking engines, payment providers, analytics tools, advertising platforms, consent-management tools, embedded maps, or other website service providers, may process data according to their own terms, privacy notices, cookie policies, or technical requirements.

Guests and website users are responsible for reviewing the Privacy Policy and Cookie Policy to understand how personal data, cookies, consent preferences, and related technologies are handled.

If there is any difference between these Service Conditions and the Privacy Policy or Cookie Policy on a privacy, personal-data, cookie, or consent-management matter, the more specific Privacy Policy or Cookie Policy will apply to that matter.

Guests and customers should use official hotel communication channels for reservation changes, service requests, cancellation requests, special arrangements, and important notices.

Requests, amendments, cancellations, complaints, or service issues should be communicated clearly and as early as possible.

The Hotel may not be responsible for delays, missed requests, or unresolved issues caused by incomplete messages, unofficial communication channels, incorrect contact information, or messages sent outside service hours.

If a guest experiences a problem during the stay, the guest should report the issue to the Hotel as soon as possible during the stay so the Hotel has an opportunity to review and assist.

Reports made only after check-out may limit the Hotel's ability to verify the issue, resolve the problem, or consider any adjustment.

The Hotel will make reasonable efforts to handle complaints fairly and professionally, but service recovery, compensation, refund, discount, or adjustment is not guaranteed unless required by law or agreed in writing.

The Hotel is not liable for failure, delay, interruption, loss, damage, facility closure, facility restriction, or service limitation caused by events beyond the Hotel's reasonable control.

Such events may include, but are not limited to:

• Natural disasters
• Severe weather
• Flooding
• Fire not caused by the Hotel's negligence
• Power failure
• Internet or utility outage
• Unsafe water conditions
• Natural contamination
• Emergency facility maintenance
• Environmental conditions affecting facility use
• Epidemic or pandemic
• Government restrictions
• Transport disruption
• War, unrest, or civil disturbance
• Acts or omissions of third parties
• Other force majeure or uncontrollable service-condition events

Temporary closure or limitation of facilities, including the swimming pool, caused by unsafe water conditions, natural contamination, weather, environmental conditions, emergency maintenance, technical limitation, or other circumstances beyond the Hotel's reasonable control will be treated as an uncontrollable service condition.

Where legally required, the Hotel will assess affected bookings or services in accordance with the laws of Thailand.

Guests and customers must comply with applicable laws, regulations, government orders, and hotel policies during their booking, visit, stay, and use of services.

The Hotel may refuse service, contact authorities, or take legal action if there is suspected illegal activity, safety risk, fraud, property damage, or serious policy violation.

The Hotel, operated by Sabuy Retreat Co., Ltd., reserves the right to modify or amend these Service Conditions for future service use, bookings, or visits.

Any changes will be posted on www.baantip.com and will apply after the policy update.

Existing confirmed bookings will not be affected by future changes where the law or written booking conditions require otherwise.

By making a reservation, using our website, communicating with the Hotel, entering the Hotel premises, checking in, or using any hotel service, guests and customers confirm that they have read, understood, and agreed to these Service Conditions in full.